General terms and Conditions:
Cancellations:
Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order for ex-stock products has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee and R150.00 per layout if a layout was created.
For customers who are on account: no cancellation of orders for ex-stock products will be accepted once final approval of artwork has been received.
Once an order for Special Import products (under R2000 ex VAT) has been faxed or emailed no cancellations will be accepted for any reason. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us. For Special Import orders over R2000, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received.
Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee. Special Import orders will not be accepted for return under any circumstances. Please do not return orders without prior written consent from Mind Zone Management. Orders returned without accompanying written consent will not be accepted by our returns department. If it has been agreed that an order can be returned, the relevant invoice must accompany the order.
Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 15% handling and admin fee.
Orders that have been branded and remain uncollected for 30 days will be given to charity.
Shortages & Damages
Once stock has been collected / delivered from / by Mind Zone we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 48 hours.
In the case of stock being collected by a client's courier, clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Payment:
We unfortunately do not accept cheques.
In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account.
We encourage EFT's and. Stock will only be released once proof of payment has been received.
For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Consultant to confirm that they have received your proof of payment, once payment has been made. Mind Zone cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
Thank you for using Mind Zone. We are constantly striving to improve our service levels as well as our offering to you.